A clear guide to shipping offers, order updates, delivery estimates and what to do when a parcel needs attention.
MB Recovery Gel
Includes free worldwide shipping on all orders.
MB Aura
Includes free worldwide shipping on all orders.
Order confirmation
Sent to the email address entered at checkout after a successful order.
Tracking
When tracking is available, follow the carrier link provided with your shipping update.
Order processing
Orders move into processing after checkout and payment authorization are completed. First-batch and launch inventory may be limited, and current availability is displayed on the relevant product page and at checkout.
Please review your name, email address and delivery address carefully before placing your order. If you notice an error after checkout, contact Customer Care or email support@mb-aura.com as soon as possible. We will review the request, but an address or order change cannot be guaranteed after processing has begun.
Delivery timing
Any delivery date or range shown at checkout, in an order update or on a carrier page is an estimate rather than a guaranteed arrival date. Carrier capacity, weather, customs where applicable, address issues and other events outside MB-AURA’s control can affect transit time.
If checkout does not accept a destination, shipping is not currently available to that address. Do not use a forwarding address unless you understand the forwarding provider’s terms and additional risks.
Tracking your order
- Check the email address used at checkout for your order confirmation and shipping updates.
- When a tracking link is provided, use the carrier page for the latest scan and delivery status.
- Allow time for a newly issued label to receive its first carrier scan.
- If the tracking status does not resolve your concern, contact Customer Care with your order number.
Delivered, delayed or missing parcels
If tracking shows “delivered”
Confirm the delivery address, check around the delivery location and ask household members, building staff or nearby neighbors who may have accepted the parcel. Carriers sometimes post a delivered scan shortly before the parcel is physically available.
If tracking has stopped updating
Use the carrier’s support channel first, then contact MB-AURA at support@mb-aura.com if the carrier cannot resolve the shipment. Include the order number, tracking number and the latest carrier message.
If a parcel arrives damaged
Keep the product, packaging and shipping label. Take clear photos of the outer package, label and affected item, then contact Customer Care promptly so the team can review the available resolution.
Contact Customer Care
For any order, delivery, product or customer-support question, use the Contact page or email support@mb-aura.com. Include your order number, full name, checkout email address and a concise description of the issue. Do not send payment-card details.