Our 30-day promise is designed to give you a clear path to request a return or refund when an MB-AURA purchase is not right for you.
Request window
Contact Customer Care within 30 calendar days after the carrier confirms delivery.
Start with support
Obtain return instructions before sending any product back.
Order details
Include the order number, checkout email address and reason for the request.
Original payment
Approved refunds are issued to the original payment method.
30-day money-back process
- Contact MB-AURA within 30 calendar days after confirmed delivery.
- Provide the order number, product, reason for the request and any relevant photos.
- Wait for eligibility confirmation and the applicable return instructions.
- Package every item carefully and use a trackable shipping service when a physical return is required.
- After the approved return is received and reviewed, MB-AURA will confirm the refund decision by email.
Product condition
MB Recovery Gel
Because MB Recovery Gel is a topical personal-use product, any additional jars in a multi-jar order should remain sealed, unused and in their original condition. The first opened jar may be considered as part of a timely 30-day request, subject to order verification and the returned quantity requested by Customer Care.
MB Aura
Return the MB Aura unit with its included components, accessories and original packaging where reasonably possible. The product should be clean and free from damage beyond what is reasonably necessary to inspect or test it. Missing parts, avoidable damage, misuse or unauthorized modification may affect eligibility or the refunded amount.
Return shipping
For a standard change-of-mind or 30-day request, return-shipping responsibility and the return destination will be stated in the authorization instructions. When MB-AURA confirms that an item was sent incorrectly or arrived damaged or defective, Customer Care will provide the appropriate resolution and any applicable shipping instructions.
Original expedited or special-delivery charges, when separately purchased, are not refundable unless required by applicable law or the order problem was caused by MB-AURA.
Damaged, incorrect or incomplete orders
Contact Customer Care or email support@mb-aura.com promptly after delivery. Keep the item and all packaging, and provide clear photos of the shipping label, outer package and affected product. Do not discard or send anything back until instructions are provided.
Refund timing
Approved refunds are issued to the original payment method. After MB-AURA confirms the refund, your bank or payment provider may need additional time to post the credit. MB-AURA cannot redirect a refund to a different card, account or person.
Requests that may not qualify
- Requests made after the applicable 30-day window, except where mandatory law provides otherwise.
- Products not purchased directly through MB-AURA’s authorized checkout.
- Items damaged through misuse, neglect, improper storage, unauthorized alteration or failure to follow product directions.
- Returned parcels sent without authorization or without enough information to identify the order.
- Repeated or abusive claims, fraudulent activity, or material missing from a required return.
MB Aura one-year limited warranty
The MB Aura product is presented with a one-year limited warranty. This is separate from the 30-day money-back process and is intended for eligible product defects during the stated warranty period, not ordinary wear, accidental damage, misuse or unauthorized modification. Contact Customer Care with your order number, a description of the issue, photos or video where helpful, and the product’s identifying information.
Your legal rights
This Page is intended to describe MB-AURA’s store process and does not limit any non-waivable rights available under applicable consumer law. If mandatory law gives you additional rights, those rights continue to apply.
To start a return, refund or warranty request, use the Contact page or email support@mb-aura.com. Include the order number and relevant details, and do not send payment-card information.