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MB-AURA · Customer care

Frequently Asked Questions

Clear answers and practical information for every step of your MB-AURA experience.

Last updated: July 24, 2026

Straight answers about MB Aura, MB Recovery Gel, ordering, delivery and after-purchase support.

MB Recovery Gel

What is MB Recovery Gel?

MB Recovery Gel is a topical wellness gel designed for a simple massage ritual between movement and rest. It is intended for general wellness and is not a medicine.

How do I use it?

Apply the gel to the target area and massage it in using circular motions for about 60 seconds. Review the directions and ingredient list on the jar before use, and discontinue use if irritation occurs.

Do I need an MB Aura device?

No. MB Recovery Gel can be used independently and can also fit naturally alongside a wider MB Aura wellness routine.

Where can I review the ingredients?

The complete 15-ingredient list is shown on the MB Recovery Gel product page. Review the ingredient list on your jar before use, especially if you have known sensitivities.

What Gel offers are available?

The confirmed choices are one jar, three jars, or six paid jars plus one additional jar free. Current prices and availability are shown on the Offers section and at checkout.

MB Aura

What is MB Aura intended for?

MB Aura is an at-home general-wellness product designed to support a personal recovery routine. Product information is educational and is not medical advice; MB Aura is not intended to diagnose, treat, cure or prevent any disease.

What purchase options are available?

The MB Aura product page presents a one-mat option and a two-mat option. Current pricing, availability and first-batch terms are shown on the MB Aura Offers section.

Does MB Aura include a warranty?

MB Aura purchases are presented with a one-year limited warranty. Keep your order confirmation and contact Customer Care with your order number and a description of the issue so the team can review your request.

Orders, shipping and returns

Is shipping free?

MB Recovery Gel and MB Aura include free worldwide shipping on all orders. Any order-specific delivery information shown at checkout or in your order confirmation controls for that purchase.

How can I check my order?

Review the email address used at checkout for order and shipping updates. If you need help, contact Customer Care and include your order number, full name and the email address used for the order.

What is the 30-day money-back promise?

Both product experiences present a 30-day money-back promise. To request a review, contact Customer Care within the applicable 30-day period and include your order number and the reason for your request. See Returns & Refunds for the current process and important conditions.

How do I contact MB-AURA?

Use the Contact page or email support@mb-aura.com. For an existing purchase, include your order number so the team can locate it efficiently.

General wellness notice. Individual experiences vary. If you have a health condition, are pregnant or nursing, use an implanted electronic device, take medication, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.