Shipping Policy

This Shipping Policy applies to orders placed through mb-aura.com and forms part of the Lotus Holdings Enterprise INC. Terms & Conditions.

Shipping Carriers

Lotus Holdings Enterprise INC. ships orders using reputable carriers. Carrier availability may vary based on the delivery destination and the order.

Delivery Estimates

Any delivery estimate shown at checkout or provided in an order update is for reference only and is not guaranteed.

Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Carrier Acceptance and Risk of Loss

Risk of loss passes to the customer once the shipping carrier confirms acceptance of the products. After carrier acceptance, Lotus Holdings Enterprise INC. is not responsible for carrier delays, misdeliveries, loss, or theft.

Returns

Returns are accepted within 30 days of delivery only if the product is unused, undamaged, and returned in its original, undamaged packaging with all included accessories and materials. For complete eligibility, return instructions, shipping costs, and refund timing, review our 30-Day Return Policy.

Contact

For shipping questions, contact support@mb-aura.com.