30-Day Return Policy

This 30-Day Return Policy applies to purchases made through mb-aura.com and forms part of the Lotus Holdings Enterprise INC. Terms & Conditions.

Return Window

Returns are accepted within 30 days of delivery only if the product is unused, undamaged, and returned in its original, undamaged packaging with all included accessories and materials.

Return Eligibility

• The product must be unused and undamaged.
• The product must be returned in its original, undamaged packaging.
• All included accessories and materials must be returned.
• Proof of purchase is required.

Products That May Be Refused

Lotus Holdings Enterprise INC. reserves the right to refuse a refund if a returned product has been used, damaged, altered, or tampered with, or if the original packaging is damaged or incomplete or any included accessory or material is missing.

How to Request a Return

To ask about returning an eligible product, contact support@mb-aura.com and include your proof of purchase.

Return Shipping

Return shipping costs are the customer’s responsibility unless the return is due to an error by Lotus Holdings Enterprise INC.

Refund Review and Timing

Returned products must be received, inspected, and approved before a refund is issued. Approved refunds are issued to the original payment method within 7–10 business days after inspection and approval.

Original Shipping Costs

Original shipping costs are non-refundable unless the return is the result of a Lotus Holdings Enterprise INC. error.

Contact

For return questions, contact support@mb-aura.com.